Frequently Asked Questions

Everything you need to know about ordering, shipping, quality, and discretion at Trippi.

1. Ordering & Payments

How do I place an order? +

Simply browse our shop, select your desired items, and add them to your cart. Proceed to checkout, fill in your shipping details, and follow the instructions provided to complete your payment.

What payment methods do you accept? +

We accept Interac E-Transfer for fast and secure checkout across Canada, as well as select cryptocurrency options (Bitcoin / Monero) for maximum privacy. Payment details are provided at final checkout.

How long does payment verification take? +

E-Transfers are usually processed within 1 to 3 hours during business hours. Once accepted, your order status updates to “Processing” and moves directly to fulfillment.

2. Shipping & Packaging

How is my package packaged? Is it discreet? +

100% yes. Every shipment is double vacuum-sealed, smell-proof, and sent in plain Xpresspost mailers with neutral return information. There are zero external indications or logos hinting at the contents inside.

Where do you ship from and what are delivery times? +

All orders ship locally within Canada via Canada Post Xpresspost. Delivery typically takes 2 to 4 business days depending on your province and location (major cities are often 2 days).

Will I receive a tracking number? +

Yes. As soon as your order is dispatched, a tracking number will be emailed to you and attached to your order account dashboard. Tracking usually activates on Canada Post within 24 hours.

3. Quality & Product Safety

Are your products lab tested? +

Yes. We prioritize quality and purity above all else. Every product batch is third-party lab tested to ensure full potency, exact formulation standards, and zero harmful adulterants or contaminants.

Where can I view lab analysis reports? +

You can click the “View Lab Results” button on any single product page or visit our dedicated Lab Results page to view independent test certificates.

Still have questions?

Our support team is here to assist you with any inquiries regarding your order or our catalog.

Contact Support